IT Support Intern (Full-Time)

Are you a tech-savvy problem solver looking to launch your career at the intersection of biotechnology and digital innovation? GenScript ProBio is seeking a passionate IT Support Intern to join our dynamic team and help power the groundbreaking research that makes people and nature healthier. In this full-time role, you won’t just be fixing computers; you will be an essential link in our global IT infrastructure, ensuring our scientists and professionals have the seamless technology they need to develop life-changing medical treatments and products.

As an IT Support Intern, you will gain hands-on experience in a fast-paced, high-impact environment, working alongside industry experts to troubleshoot hardware, support software deployments, and optimize internal systems. This is the perfect opportunity for a recent graduate or student to sharpen their technical skills, expand their professional network, and make a tangible contribution to a company that serves over 200,000 customers worldwide. If you are eager to learn, thrive on resolving complex challenges, and want to kickstart your journey in a mission-driven organization, we invite you to help us build the future of biotech.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.