IT Support

Are you a tech enthusiast looking to launch your career within a global powerhouse? ITW is seeking a motivated and analytical IT Support professional to join our team, where your problem-solving skills will directly impact the success of our seven diverse business segments. As part of our customer-focused culture, you won't just be fixing computers; you will be the bridge between technology and innovation, ensuring that our teams have the seamless tools they need to maintain our market-leading edge. This is a unique opportunity to gain hands-on experience in a Fortune 200 environment that values specialized expertise and forward-thinking solutions.

In this role, you will be at the heart of our operations, providing essential technical guidance and support to a dynamic workforce. We are looking for an energetic graduate or early-career professional who is eager to learn, adapt, and grow within our 80/20 business model. If you thrive on troubleshooting complex challenges, possess a passion for exceptional customer service, and want to build your technical foundation at a company that rewards high performance and unique thinking, ITW is the perfect place to start your professional journey.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.