IT Support Services Specialist

Are you ready to launch your career at the intersection of cutting-edge technology and world-class service? At Long Iron Services, we don’t just fix technical issues; we power the logistics and supply chain solutions that keep the world moving. As an IT Support Services Specialist, you will be the heartbeat of our digital operations, acting as the primary point of contact for our team members. This is a unique opportunity for a tech-savvy problem solver to jump into a fast-paced environment where your curiosity is encouraged, your technical skills are sharpened, and your contribution directly impacts our commitment to operational excellence.

We are looking for an enthusiastic communicator who believes that great IT support is built on empathy, patience, and a genuine desire to help others succeed. In this role, you will diagnose hardware and software challenges, manage system access, and play a vital role in our ongoing mission to drive innovation through superior service. If you are a recent graduate or an aspiring professional who thrives on variety, loves learning new systems, and wants to grow within a company that values passion and performance, we want to hear from you. Join Long Iron Services and help us build the future of supply chain technology, one solved ticket at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.