IT Support Specialist

Are you a tech-savvy problem solver looking to launch your career in a fast-paced, innovative environment? Firebolt Group is seeking a motivated IT Support Specialist to join our Wixom team, where you will serve as the heartbeat of our technical operations. This is a hands-on, on-site opportunity that puts you at the center of our business, supporting a dynamic workforce of 65 employees across our corporate office, manufacturing floor, and warehouse. If you thrive on variety and enjoy the challenge of troubleshooting everything from hardware hurdles to software glitches, this role offers the perfect platform to sharpen your skills and make a tangible impact from day one.

As our primary point of contact, you will own the help desk queue from start to finish, acting as the first responder for all internal technical needs. You will gain invaluable experience managing the full lifecycle of support requests—logging, triaging, and resolving issues while collaborating with our senior leadership to ensure seamless connectivity for both our local and remote team members. At Firebolt Group, we value curiosity, resilience, and a customer-first mindset. If you are a recent graduate or early-career professional ready to take ownership of your professional growth and help our team stay powered up and productive, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.