IT Support Specialist

Freightos is on a mission to modernize the trillion-dollar global freight industry, and we are looking for a tech-savvy IT Support Specialist to ensure our digital backbone remains as agile as our platform. If you are a recent graduate or a budding IT enthusiast who loves solving complex puzzles and helping people navigate technical hurdles, this is your chance to make a tangible impact. You will be at the heart of our operations, acting as the go-to expert for our internal team and ensuring that the technology powering global trade runs without a hitch.

In this role, you will be more than just a help-desk technician; you will be a vital contributor to a fast-paced, mission-driven environment where your technical expertise directly supports our global growth. You will gain hands-on experience managing diverse systems, troubleshooting intricate software issues, and collaborating with a world-class team dedicated to moving the world forward. If you are ready to launch your career in a dynamic, high-growth environment and want to build a foundation in IT while working with a company that is truly changing the way the world moves, we want to meet you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.