IT Support Specialist I

Are you a tech-savvy problem solver looking to launch your career with an organization that leaves a lasting impact? At Children's Home Society of Florida (CHS), we have spent over a century empowering families and children, and we are looking for an IT Support Specialist I to join our mission-driven team. This is more than just a help desk role; it is an opportunity to provide the vital technical backbone that allows our dedicated staff to focus on what matters most—changing the lives of Florida’s children. If you are a Florida resident who thrives on troubleshooting, enjoys helping others, and wants your daily work to serve a higher purpose, we want to meet you.

As an IT Support Specialist I, you will act as the first point of contact for our statewide team, turning technical challenges into seamless solutions. We are looking for an enthusiastic, entry-level professional who is eager to learn, adapt, and grow within an innovative environment. You will be instrumental in maintaining our technological infrastructure, ensuring that our tools and systems are as resilient as the families we serve. If you are ready to kickstart your career with a legacy organization that values growth, collaboration, and meaningful service, apply today to help us build a brighter future for Florida.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.