IT Support Specialist I (On-Site)

Are you a tech-savvy problem solver looking to launch your career in a mission-driven environment? San Ysidro Health is seeking a motivated IT Support Specialist I to join our dynamic team and serve as the frontline hero for our technical infrastructure. In this role, you will be the go-to person for our end-users, providing essential first-level support that keeps our systems running smoothly and ensures our staff can focus on what matters most: providing exceptional care to our community. If you thrive on troubleshooting, learning new systems, and making a tangible impact every single day, this is the perfect place to start your professional journey.

We are looking for more than just technical skills; we are searching for a customer-service champion who is ready to grow alongside a collaborative, forward-thinking IT department. You will gain hands-on experience navigating diverse technical challenges while building strong relationships across our various locations. This position is ideal for a recent graduate or early-career professional who is eager to take initiative, sharpen their analytical abilities, and contribute to a supportive culture that values innovation and excellence. Join us at San Ysidro Health and help us bridge the gap between complex technology and meaningful patient care.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.