IT Support Specialist II

BioAgilytix seeks an IT Support Specialist II to provide remote and on-site technical support across multiple office locations. The role encompasses user account management, hardware troubleshooting, and infrastructure projects supporting bioanalytical research operations. Responsibilities Respond to end-user IT service requests across multiple sites Add, move, and change user accounts and workstations Troubleshoot and resolve issues with corporate equipment and systems Support infrastructure a…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.