IT Support Specialist

Are you a tech-savvy problem solver looking to launch your career at the intersection of innovation and human connection? At Matrix Global, we are seeking a dynamic IT Support Specialist to join our fast-paced team, serving as the heartbeat of our office technology. This is not your average help desk role; you will be the primary onsite champion for our employees, ensuring that our infrastructure runs flawlessly while gaining hands-on experience with cutting-edge endpoint management and enterprise systems. If you thrive on variety, enjoy mastering new tools, and have a passion for helping others succeed, this is the perfect environment to accelerate your professional growth.

In this hybrid role, you will be the go-to expert for everything from facilitating seamless onboarding experiences for new hires to troubleshooting complex technical hurdles that keep our business moving forward. You will take ownership of our office technology landscape, managing hardware lifecycles and optimizing the digital tools that power our daily workflows. We are looking for a proactive, enthusiastic graduate or early-career professional who is ready to take initiative and make a tangible impact. Join Matrix Global and help us build a more connected, efficient, and tech-forward future—we provide the tools and the culture; you bring the curiosity and the drive.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.