IT Support Specialist

At Pivotal Health, we are on a mission to modernize the healthcare reimbursement landscape, ensuring that providers are paid fairly for the life-saving work they do. We are looking for an energetic and tech-savvy IT Support Specialist to join our team and become the backbone of our internal operations. If you are a recent graduate or early-career professional who loves solving puzzles, troubleshooting technical hurdles, and supporting a mission-driven team, this is your chance to launch your career at a company that is actively fixing a broken system.

In this role, you will be the go-to person for all things IT, providing seamless support to our staff as we scale our innovative platform. You won’t just be resetting passwords; you will play a vital role in maintaining the digital infrastructure that allows our team to navigate complex reimbursement challenges with ease. We value curiosity, a proactive mindset, and a genuine desire to help others succeed. If you are ready to apply your technical skills in a high-impact, fast-paced environment where your contributions directly support better healthcare outcomes, we would love to meet you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.