IT Support Specialist - REMOTE

Are you a tech-savvy problem solver looking to launch your career in a fast-paced, dynamic environment? Clean Franchise Brands is seeking an IT Support Specialist to join our remote team as the go-to resource for our corporate staff and franchise partners. In this role, you will be the bridge between technology and business success, handling everything from troubleshooting technical hurdles to managing our suite of cloud-based business applications. If you are passionate about providing top-tier customer service and want to gain hands-on experience in system administration, this is the perfect place to grow your skills.

Beyond standard helpdesk support, this position offers a unique opportunity to dive into the world of business systems, reporting, and automation. You will play a vital role in keeping our franchise network running smoothly by managing user accounts, optimizing our digital tools, and contributing to high-impact technology projects. We are looking for an enthusiastic, early-career professional who thrives on helping others and is eager to take ownership of their work. If you are ready to make a tangible impact and build a foundation for a long-term career in IT, we invite you to apply and help us keep our systems—and our franchisees—shining bright.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.