IT Support Specialist - Remote

Are you a tech-savvy problem solver looking to launch your career with a global industry leader? Freudenberg Group is seeking an enthusiastic IT Support Specialist to join our dynamic team and play a vital role in our ongoing digital transformation. In this remote-friendly position, you will be the heartbeat of our technical operations, providing essential support to over 400 users across our Aurora, Illinois headquarters and multiple production sites throughout the Americas. This is a unique opportunity to gain hands-on experience managing site infrastructure while directly influencing how our teams leverage technology to succeed.

We are looking for a proactive communicator who is eager to bridge the gap between complex technical solutions and everyday user needs. Whether you are troubleshooting hardware in our production facilities or providing remote guidance to our regional offices, your work will directly impact the efficiency and innovation of Freudenberg Home and Cleaning Solutions. If you thrive in a collaborative environment, love learning new systems, and want to turn your passion for IT into a meaningful career, we invite you to help us build the future of our digital workplace. Join us and discover how your skills can drive real-world results in a supportive, forward-thinking organization.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.