IT Support Specialist - Remote

Are you a tech-savvy problem solver looking to kickstart your career in a fast-paced, high-growth environment? At WhiteWater Express Car Wash, we are redefining the industry through a culture of respect, open communication, and a genuine passion for people. We are seeking a motivated IT Support Specialist to join our remote team and serve as the backbone of our digital operations. This is an incredible opportunity for a recent graduate or early-career professional to sharpen their technical skills while playing a vital role in a company that truly values personal growth and professional development.

In this role, you will be the go-to person for troubleshooting technical issues, supporting our remote infrastructure, and ensuring our team members have the tools they need to succeed every single day. We aren't just looking for someone to fix computers; we are looking for a proactive self-starter who thrives on collaboration and is eager to take on new challenges. If you are ready to launch your career with a rapidly expanding leader in the car wash industry and want to work in a supportive, dynamic, and people-first environment, we would love to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.