IT Support Specialist

Position Summary IronOrbit is seeking an experienced, customer-focused IT Support Specialist to join our remote Managed Services team. This role takes ownership of technical issues that require deeper investigation than front-line support, while partnering with engineers when advanced infrastructure expertise is needed. The ideal candidate has strong troubleshooting fundamentals, excellent communication skills, and a genuine curiosity about how technology works. You enjoy digging into the “why”…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.