It Support Specialist

Description This project is a large-scale IT Go-Live supporting a healthcare MSP that provides IT services and support for local hospitals, one of which, was acquired. Approximately 1,900 devices will need to be replaced as part of the transition. We are staffing ~15 onsite Deployment Technicians to swap and set up the new equipment, along with 15 remote Command Center/Help Desk resources to provide technical support during and after Go-Live. Go-Live begins 11/1, with the overnight deployment t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.