IT Support Specialist

Are you a tech-savvy problem solver who thrives in a fast-paced environment? Texas Sports Academy is looking for an enthusiastic IT Support Specialist to join our mission of fueling the next generation of elite student-athletes. In this role, you will be the primary technical lifeline for our students and parents, ensuring that our innovative 2-Hour Learning model runs seamlessly every single day. If you are passionate about education technology and want to kickstart your career in an environment where high-level academics meet professional-grade athletics, this is the perfect launchpad for your professional journey.

As our IT Support Specialist, you will wear many hats, from troubleshooting remote connection issues to guiding users through our digital platforms with patience and precision. You will be a key player in maintaining the infrastructure that allows our student-athletes to balance rigorous training with world-class academics. This position is ideal for a recent graduate or early-career professional who wants to make a tangible impact in a unique, high-performance community. If you are ready to apply your technical skills in a role that values speed, efficiency, and exceptional customer service, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.