IT Support Specialist

Job Description Job Description The DRI is looking for an experienced , energetic, and motivated IT professional to join our team. We are looking for a technician that is capable of supporting our customers remotely and onsite in northern Colorado. What we are looking for in an applicant. Personality: A candidate who is charismatic, personable, and patient. Customer service is our number one asset. We need each interaction with customers to be a positive experience. Being able to hold a convers…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.