IT Support Specialist (This is NOT a remote position)

Are you a tech-savvy problem solver looking to launch your career in a fast-paced healthcare environment? Huron Regional Medical Center is seeking an energetic IT Support Specialist to join our dedicated team. This is an exceptional opportunity for a recent graduate or early-career professional to gain hands-on experience while serving as the frontline hero for our hospital’s technology infrastructure. In this role, you will be the go-to person for resolving technical challenges, ensuring our healthcare providers have the tools they need to deliver world-class patient care. Please note that this is an in-person position based at our facility, allowing you to collaborate directly with our team and see the immediate impact of your work every day.

At HRMC, we believe that diverse perspectives drive innovation, and we strongly encourage Spanish and Karen bilingual applicants to apply. You will report directly to the Director of Information Systems, gaining mentorship and professional exposure in a supportive, mission-driven atmosphere. We offer a competitive salary and a comprehensive benefits package designed to support your growth and well-being. If you are passionate about technology, eager to develop your customer service skills in a clinical setting, and ready to make a tangible difference in our community, we invite you to apply and help us keep our systems running smoothly for those who need them most.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.