IT Support Specialist - TS/SCI with Polygraph

Are you ready to launch your career at the intersection of cutting-edge technology and national security? At GDIT, we don’t just manage IT infrastructure; we empower the missions that matter most. As an IT Support Specialist, you will serve as the first line of defense and the primary point of contact for our users, ensuring that mission-critical systems remain seamless, secure, and operational. If you are a problem-solver with a passion for helping others succeed, this is your opportunity to turn your technical curiosity into a high-impact career.

In this role, you will provide expert-level technical support, troubleshoot complex hardware and software issues, and facilitate smooth communication through VTC operations. We are looking for a motivated professional who thrives in a fast-paced environment and possesses a current Top Secret/SCI clearance with Polygraph. Whether you are a recent graduate or an early-career professional, you will gain unparalleled experience working on sophisticated infrastructure while growing your skills alongside some of the brightest minds in the industry. Join GDIT, where your technical expertise meets a purpose-driven culture, and help us transform technology into opportunity every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.