IT Support Specialist - TS/SCI with Polygraph

Transform technology into opportunity as an IT Support Specialist with General Dynamics Information Technology. In this role, you will be at the front lines of enterprise IT, ensuring the seamless functionality of mission-critical systems that keep our nation connected and secure. If you are a tech-savvy problem solver looking to launch your career within a high-stakes environment, this is your chance to gain invaluable experience while working alongside industry experts to modernize infrastructure and resolve complex technical challenges.

We are seeking a dedicated professional with a passion for customer service and a drive to master VTC operations and IT infrastructure. As a valued member of our team, you will provide essential support to end-users, troubleshooting hardware and software issues to maintain peak operational efficiency. Because this position requires a TS/SCI with Polygraph clearance, you will be joining an elite group of professionals entrusted with protecting sensitive information. If you are ready to turn your technical skills into a career that truly matters, apply today and help us define the future of IT support.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.