IT Support Specialist - TS/SCI with Polygraph

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI Polygraph Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, VTC Certifications: None Experience: 3 years of related experience ship Required: Yes Job Description: Transform technology into opportunity as an IT Support Specialist with GDIT. A career in ente…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.