IT Support Specialist

Are you a tech-savvy problem solver looking to launch your career in the fast-paced world of healthcare technology? Vitalsearchgroup is seeking a motivated IT Support Specialist to join our team and act as the primary technical lifeline for our dedicated clinical and administrative staff. In this role, you will be the go-to expert for our internal team, navigating everything from account access and EMR/EHR system navigation to VPN troubleshooting and hardware support. If you are passionate about helping others and thrive in an environment where your technical skills directly improve patient care, this is the perfect opportunity to make a meaningful impact while building your professional toolkit.

We are looking for a clear communicator who can translate complex technical concepts into easy-to-understand solutions for users of all skill levels. While you will be handling essential troubleshooting tasks, your greatest asset will be your empathetic approach to customer service, especially within our HIPAA-regulated environment. You will gain hands-on experience managing critical healthcare applications and connectivity issues, providing you with a robust foundation for a long-term career in IT. At Vitalsearchgroup, we value fresh perspectives and a hunger for learning, making this an ideal launchpad for a graduate ready to turn their passion for technology into a rewarding, service-oriented career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.