IT Support Specialist/End User Support

Are you a tech enthusiast looking to kickstart your career in a dynamic environment? Ireland Home Based Services is seeking a motivated IT Support Specialist to join our growing IT team. In this role, you will be the go-to person for our staff, providing essential first-line technical support and managing the lifecycle of our user devices. This is a fantastic opportunity for a graduate or early-career professional to gain hands-on experience, troubleshoot real-world challenges, and ensure our team stays connected and productive every single day.

Working closely with our Systems Administrator and the broader IT department, you will play a vital role in maintaining the backbone of our operational success. You won't just be fixing computers; you will be helping colleagues overcome technical hurdles and mastering the tools that drive our organization forward. If you are a problem-solver with a passion for customer service and a drive to learn the ins and outs of enterprise IT infrastructure, we would love to have you on board to help us elevate our user experience to the next level.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.