IT Support Supervisor

Are you a tech-savvy problem solver looking to launch your career at the intersection of healthcare and innovation? Revel Healthcare is seeking an ambitious IT Support Supervisor to join our mission-driven team. In this role, you won’t just be managing tickets—you will be the heartbeat of our technical operations, ensuring that our clinical and administrative staff have the seamless digital experience they need to provide world-class patient care. This is a rare opportunity for a budding leader to step into a high-impact position where your technical expertise meets the critical demands of a HIPAA-compliant, privacy-focused environment.

As our IT Support Supervisor, you will act as both a hands-on technical mentor and a strategic workflow coordinator. You will guide a dynamic support team, optimize ticket management systems, and troubleshoot complex user access issues, all while mastering the specialized software that powers modern healthcare. We are looking for an energetic graduate or early-career professional who thrives on variety, loves helping others overcome technical hurdles, and is ready to take ownership of our internal infrastructure. If you are eager to sharpen your leadership skills and make a tangible difference in the health-tech landscape, we invite you to grow your career with us at Revel Healthcare.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.