IT Support Technician

Are you a tech enthusiast looking to launch your career at the intersection of innovation and client success? AMA TechTel is seeking a proactive IT Support Technician to join our dynamic Customer Service team. In this role, you won’t just be troubleshooting technical glitches; you will be the primary point of contact for our clients, ensuring their network ecosystems remain robust, secure, and lightning-fast. This is the perfect opportunity for a recent graduate or early-career professional to gain hands-on experience in a fast-paced managed services environment where your problem-solving skills will have a direct, measurable impact on our customers' daily operations.

As part of our remote help desk team, you will dive deep into the world of network architecture, software configuration, and hardware maintenance. You’ll be empowered to diagnose complex technical challenges and provide seamless solutions, turning potential frustrations into positive experiences. At AMA TechTel, we value curiosity and agility, providing you with the tools and mentorship needed to master our subscription-based services. If you are passionate about technology, thrive on helping others succeed, and want to build a rock-solid foundation in IT support, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.