IT Support Technician

Description Remote with Travel- Contract IT Support Technician – Break/Fix & On-Site Support Justus Property Management, Inc. is seeking an experienced and dependable Contract IT Support Technician to provide as-needed technical support for our corporate office and approximately 175 property locations throughout Indiana, Ohio, and Kentucky, supporting approximately 200 Google Workspace user accounts. This is a remote, contract / break-fix hourly position and is not a traditional full-time IT ro…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.