IT Support Technician - Stratford - Days

Are you a tech-savvy problem solver looking to launch your career in a vibrant, fast-paced educational environment? Arden University is on a mission to disrupt the higher education sector, and we are looking for an enthusiastic IT Support Technician to join our team at our modern Stratford campus. This is the perfect opportunity for a graduate or early-career professional to gain hands-on experience in a supportive, multi-award-winning institution where your technical skills will directly empower students and staff to achieve their full potential.

In this permanent, full-time role, you will be the go-to person for on-site technical support, ensuring our campus technology runs seamlessly. Reporting to our Lead IT Support Technician, you will gain invaluable exposure to a diverse range of hardware and software systems while developing your customer service expertise in a professional setting. We offer a competitive salary of £31,000 - £33,000 plus an additional £4,000 London Weighting, alongside a suite of exceptional benefits designed to support your personal and professional growth. If you are passionate about technology and eager to make a tangible impact at a university that is redefining the future of learning, we would love to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.