IT Tier One Service Desk Technician

Full Job Description Job Title: IT Tier One Service Desk Technician Location: Burlington, NJ; S. Plainfield, NJ; Sea Girt, NJ; Yaphank, NY Reports to: Chief Information Officer (CIO) Job Type: Hourly/Full-time/Non-Exempt Ser vice Desk Technician Introduction: We’re looking for a tech-savvy problem solver who’s passionate about helping people. As a Service Desk Technician, you’ll be the go-to resource for our employees, tackling hardware, software, and peripheral issues with skill and a smile. Y…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.