IT User Service Specialist 2

Are you ready to launch your career at the intersection of cutting-edge technology and world-class medicine? As an IT User Service Specialist 2 within the University of Chicago’s Biological Sciences Division, you will be the heartbeat of our clinical technology support team. This is more than just a help-desk role; it is an opportunity to immerse yourself in a fast-paced, high-impact environment where your technical expertise directly supports the clinicians, researchers, and staff who are defining the future of healthcare. If you are a problem-solver with a passion for people and a drive to master complex systems, we want you on our front lines.

In this role, you will provide critical, hands-on support for the devices that keep our medical enterprise running smoothly. We are looking for an ambitious, service-oriented professional who excels at translating technical hurdles into seamless user experiences. You will gain invaluable experience navigating the unique IT demands of an academic medical institution while collaborating with a supportive team dedicated to your professional growth. Join us at the University of Chicago and turn your passion for customer service into a meaningful career that makes a tangible difference in the lives of those providing life-saving care.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.