Junior Remote Support Technician

As the Junior Remote Support Technician (Solution Center) (Entry-Level), you will provide Tier I and developing Tier II remote IT support to end users supporting DISA’s C4E J6 Service Delivery mission. You will deliver excellent customer service while troubleshooting common hardware and software issues using remote access tools, documenting all work in ServiceNow, and meeting established service level agreements (SLAs). You will work under guidance from senior technicians and the Solution Cente…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.