Labcorp Genetics Customer Service Support Representative II- Remote

Are you looking to launch your career at the intersection of cutting-edge science and compassionate care? As a Genetics Customer Service Support Representative II at Labcorp, you will be the vital link between our world-class laboratory insights and the patients who rely on them. This remote opportunity is designed for ambitious individuals who are eager to make a tangible impact, guiding patients and healthcare providers through complex genetic testing processes with empathy, clarity, and precision. You won’t just be answering questions; you will be helping people navigate their health journeys during some of their most important life moments, all while gaining invaluable experience within a global leader in diagnostics.

We are looking for a proactive communicator who thrives in a fast-paced, digital-first environment and is passionate about leveraging technology to improve global health outcomes. In this role, you will be empowered to solve problems, build professional rapport, and master the intricate details of genetic services, all from the comfort of your home. At Labcorp, we prioritize your professional growth by offering a collaborative culture, robust training, and the tools you need to excel. If you are a recent graduate or a dedicated professional ready to turn your communication skills into a career that truly changes lives, we invite you to join our mission of shaping the future of healthcare.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.