Laser Field Service Technician

Job Description Job Description Laser Field Service Technician Location: United States (National coverage) Reports To: VP of Sales – SISMA USA Inc. Position Summary The Laser Field Service Technician will be responsible for installation, maintenance, troubleshooting, and repair of SISMA laser machines throughout the U.S. This role requires frequent travel, close collaboration with our U.S. subsidiary team, and constant communication with our headquarters in Italy. This is a hands-on, customer-f…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.