Laser Field Service Technician

Are you ready to launch your career at the intersection of precision engineering and cutting-edge technology? Sisma USA Inc. is looking for an ambitious, hands-on Laser Field Service Technician to join our national team. This is the perfect opportunity for a recent graduate or early-career professional to gain world-class training in high-end laser systems. You won’t just be sitting behind a desk; you will be the face of our brand, traveling across the country to install, troubleshoot, and optimize sophisticated laser machinery that powers industries ranging from jewelry to aerospace. If you have a passion for complex problem-solving and want to work with a global leader that bridges the gap between innovative Italian design and the U.S. market, this is your launchpad.

In this dynamic role, you will become an expert in the mechanics of our technology while building a professional network that spans from our local U.S. subsidiary team to our headquarters in Italy. We are seeking someone with a sharp technical mind, an eagerness to learn, and the adventurous spirit required for national travel. You will receive comprehensive support as you master our systems, ensuring that our clients receive the premium service Sisma is known for worldwide. If you are a proactive communicator who thrives on variety and wants to turn your technical aptitude into a high-impact career in customer service and field engineering, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.