LEAD CUSTOMER SUPPORT SPECIALIST (REMOTE) - Information Technology

Summary THIS POSITION IS OPEN ONLY TO INFORMATION TECHNOLOGY DEPARTMENT EMPLOYEES Perform senior level analysis, testing and problem solving for County end user computers and printers. Perform systems and designs, program designs, testing, and implementation of complex systems. Provide technical direction and support to Support Specialists. Automate County offices and maintain personal computers, programs, and support users. Essential Duties and Responsibilities 1. Performs initial on-site prob…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.