Lead Field Service Technician - Direct-to-Object Printing

Are you ready to bridge the gap between cutting-edge digital innovation and real-world application? At LSINC Corporation, we are redefining what is possible in direct-to-object printing, and we are looking for a Lead Field Service Technician to serve as the face of our technology. This isn’t your average support role; it is a high-impact position where you will take ownership of the entire customer experience, acting as a technical expert, problem-solver, and brand ambassador for our industry-leading printing systems.

This role is the perfect launchpad for a motivated professional who is eager to master complex electro-mechanical systems while traveling to client sites to ensure peak performance. You will be at the heart of our operations, tasked with the end-to-end installation, troubleshooting, and repair of advanced printing hardware. If you thrive on hands-on challenges, enjoy working in a fast-paced environment, and are looking to grow your career with a company that values technical ingenuity and exceptional service, we want to hear from you. Join us at LSINC and help us push the boundaries of digital printing technology.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.