LED Installation & Service Technician

212 Visual The Company Founded by AV industry veterans, 212 Visual is a premier LED technology company focused exclusively on Direct View LED (DVLED) video wall solutions. Based in the Indianapolis area, we help integrators, consultants, and end users design, deploy, and support world-class LED experiences across corporate, higher education, sports, entertainment, retail, hospitality, command-and-control, and public sector environments. At 212 Visual, we believe our success starts with our peop…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.