Legal Workplace Support Specialist

Are you a tech-savvy problem solver looking to launch your career in a fast-paced, professional legal environment? Ricoh Americas Holdings is seeking a dynamic Legal Workplace Support Specialist to join our team as the heartbeat of our office operations. In this role, you won’t just be sitting behind a desk; you will be the go-to expert providing hands-on support that keeps high-stakes legal teams running smoothly. If you thrive on variety and enjoy being the bridge between complex technology and the people who rely on it every day, this is the perfect launchpad for your professional journey.

As a Legal Workplace Support Specialist, you will wear many hats, ranging from managing sophisticated audio-visual setups for high-profile meetings to acting as a critical liaison for IT troubleshooting and hardware support. You will gain invaluable experience in a corporate setting, mastering the art of professional service while developing a versatile technical skillset. We are looking for an energetic, detail-oriented individual who is eager to learn, ready to tackle new challenges, and excited to make a tangible impact on the daily efficiency of our legal partners. Join Ricoh and turn your passion for service and technology into a rewarding career path.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.