Level 1 Help Desk/Hardware Technician

Are you a tech enthusiast ready to launch your career with a company that values innovation as much as its heritage? At Dahl Automotive, we have been keeping people moving for over a century, and we are looking for a motivated Level 1 Help Desk/Hardware Technician to help us power our future. As a vital member of our IT team, you will be the first point of contact for our internal users, providing hands-on hardware support and technical troubleshooting in a fast-paced, collaborative environment. This is the perfect opportunity for a recent graduate or early-career professional to gain invaluable experience while making a tangible impact on our daily operations.

We believe that our team is our greatest asset, which is why we are committed to providing you with the mentorship, professional development, and career path opportunities you need to succeed. You won't just be fixing computers; you will be joining a legacy of excellence and a culture that prioritizes your growth and well-being. If you are a problem-solver with a passion for technology and a desire to build a long-term career with a growing, industry-leading organization, we want to hear from you. Come join the Dahl Automotive family and help us ensure that our team stays connected, supported, and ready to move forward.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.