Librarian II - Adult Services

Are you a tech-savvy information professional with a passion for connecting communities to the digital world? The City of Southfield is seeking a dynamic Librarian II to join our Adult Services team and help shape the future of our electronic collections. This is an incredible opportunity for a fresh graduate or an early-career librarian to step into a role that blends traditional research expertise with cutting-edge digital curation. You won't just be managing databases; you will be the bridge between our patrons and the vast wealth of information available in our e-books, streaming media, and online resources.

In this role, you will take the lead in evaluating, acquiring, and promoting the digital tools that define modern library services. We are looking for a natural educator who is excited about training both staff and community members on how to navigate our evolving tech landscape. If you thrive in a customer-focused environment and want to make a tangible impact on the accessibility of information in Southfield, we want to hear from you. Join our team and help us build a vibrant, digitally empowered library experience where every patron has the support they need to succeed.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.