Licensed Senior Customer Service Representative

Are you looking to kickstart your career with a role that combines professional growth, financial services expertise, and the freedom of remote work? Palmer Group is seeking a motivated, licensed professional to join our client’s team as a Senior Customer Service Representative. In this position, you will serve as a vital point of contact for clients, navigating the dynamic world of life and health insurance while mastering the art of high-level service. If you are a natural problem-solver who thrives in a fast-paced environment and wants to make a tangible impact on customers' lives, this is the perfect launchpad for your professional journey.

As a key member of our team, you will be empowered to handle inbound inquiries, manage complex insurance claims, and facilitate payment requests with precision and empathy. You won’t just be answering questions; you will be providing peace of mind to policyholders through clear, professional communication via phone and email. We are looking for a standout candidate who is highly organized, tech-savvy, and ready to take ownership of their success. If you possess a valid insurance license and a passion for helping others, we invite you to bring your energy to Palmer Group and help us redefine what exceptional customer support looks like.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.