Machine Tool Service Specialist

Job Description Job Description Why join EMAG? We know that a company can only be as good as its employees. The EMAG Group offers employees ideal opportunities to hone their talents, take on challenging tasks, develop their specific interests and skills, and to undertake personalized development programs within an international company. Here at EMAG LLC, we also offer a rich benefits package, including a healthy 401k match and a $0 employee premium on our medical, dental and vision coverage pla…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.