Machining Service Technician

The Field Service Engineer provides expert installation, troubleshooting, repair, and maintenance support to ensure reliable machine performance and high customer satisfaction. Looking for candidates with experience installing and servicing Horizontal or Vertical Machining Centers. Key Responsibilities Install CNC machine tool systems and all accessories at customer sites Troubleshoot and identify causes of mechanical, hydraulic, pneumatic, or application issues Coordinate resolutions and sugge…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.