Managed IT Services Field Supervisor

Are you a tech-savvy problem solver looking to kickstart your career with a national industry leader? Pacific Office Automation is looking for a dynamic Managed IT Services Field Supervisor to join our growing team in Pleasanton or Orange, CA. As the largest independently owned document imaging and technology dealership in the U.S., we pride ourselves on a culture of internal growth and hands-on mentorship. This is more than just a job; it is a launchpad for your professional journey, offering you the chance to oversee critical technical operations while refining your leadership skills in a fast-paced, customer-focused environment.

In this role, you will be the bridge between our cutting-edge technology and our valued clients, ensuring that our managed IT services are delivered with precision and excellence. We are looking for motivated, customer-oriented individuals who are eager to learn, mentor junior technicians, and solve real-world technical challenges on the front lines. With a competitive compensation package ranging from $70,000 to $85,000 based on experience, you will enjoy the stability of an established organization alongside the exciting, ever-evolving nature of the IT field. If you are ready to make an impact, grow your expertise, and build a long-term career with a company that values your contribution, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.