Manager - Customer Success Enablement

Are you ready to shape the future of digital transportation and logistics? At Penske, we believe that the best products are born from a deep understanding of our customers’ needs, and our Customer Success team is the heartbeat of that mission. As the Manager of Customer Success Enablement, you will step into a pivotal leadership role where you’ll champion the growth of our Customer Success Managers, providing them with the coaching, tools, and strategic insights they need to turn every user interaction into a success story. This is a unique opportunity to bridge the gap between technical innovation and real-world application, ensuring that our digital solutions don’t just meet expectations, but consistently exceed them.

We are looking for a forward-thinking leader who thrives in a collaborative, fast-paced environment and is passionate about empowering others to reach their full potential. In this role, you will work cross-functionally across the organization to refine our enablement strategy, streamline our adoption processes, and cultivate a culture of excellence. Whether you are mentoring a team or analyzing data to improve customer retention, your impact will be felt across the entire Penske Digital Experience. If you are a graduate or early-career professional with a drive for leadership and a passion for customer-centric problem solving, we invite you to help us build the next generation of logistics technology.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.