Manager, Customer Success

Are you ready to jumpstart your career at the intersection of cutting-edge technology and e-commerce? At Relay Commerce, we are powering the future of digital retail, supporting over 35,000 merchants and driving more than $1 billion in incremental growth. As a Manager, Customer Success, you will step into a high-impact role where you aren't just managing accounts—you are acting as a strategic partner to ambitious brands, helping them leverage our ecosystem of personalized messaging and social commerce tools to scale their businesses to new heights.

We are looking for a motivated, high-energy professional who thrives on building relationships and solving complex problems in a fast-paced environment. In this role, you will be the voice of the customer, translating their needs into actionable insights while guiding them through our comprehensive suite of retention solutions. If you are a recent graduate or early-career professional with a passion for the digital landscape and a drive to turn data into meaningful merchant success, Relay Commerce is the perfect place to build your foundation, sharpen your leadership skills, and make a tangible impact on the global e-commerce ecosystem.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.