Manager - Flight Training Product Support

Are you ready to take your career to new heights with a global leader in aviation? As a Manager of Flight Training Product Support at United Airlines, you will sit at the intersection of innovation and operational excellence, ensuring our flight crews have the cutting-edge tools and resources they need to keep the world connected. This is an exceptional opportunity for a motivated professional to step into a high-impact role within our Customer Service division, where your work directly supports the safety, reliability, and efficiency of our flight operations across our vast, global network.

In this role, you will do more than just manage products; you will help define the future of pilot training and development. We are looking for a forward-thinking problem solver who thrives in a collaborative environment and is eager to build lasting connections with a world-class team. At United, we believe in investing in your growth from day one, offering top-tier health and wellness benefits, mentorship opportunities, and the incredible advantage of flying our extensive route network. If you are passionate about aviation and ready to help us shape tomorrow, come join us and elevate your career to a destination you never thought possible.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.