MANAGER TECHNICAL SERVICES

Position: Manager Technical Services Reports to: CEO Type: Full-Time, Work from Office Location: Houston, Texas, USA Travel Requirement: Up to 25% within US & Internationally Work Eligibility: About Our Customer Our customer designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. With teams of professionals across Winnipeg, Canada, Houston, USA, and Bangalore, India, the company brings decades of expertise in power system prote…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.