Military & Veteran Services Coordinator

Description Are you passionate about helping military-connected students navigate their path to a degree? Champlain College is seeking a Military & Veteran Services Coordinator to lead the institution's support for its veteran and military-connected students, from their first inquiry as a prospective student through graduation. As the College's School Certifying Official (SCO), this position ensures that every eligible service member, veteran, and dependent receives the education benefits they'…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.