MSP Desktop & Field Support Technician - Full Time Review

Job Description Job Description Location: Norwalk, CT Job Type: Full-Time Experience: 5 years Travel: Local customer visits as needed Be the Local IT Expert Our Customers Know and Trust Beyond IT Support is a growing managed IT services company seeking an experienced, hands-on MSP Desktop & Field Support Technician for our Florida office. This is a customer-facing technical position for a well-rounded IT guru and jack-of-all-trades . Most of your time will be spent personally resolving support …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.