MSP IT Support Technician - Las Vegas, NV

Job Description Job Description This Role will require Daily On-sites to Client offices in Las Vegas Reports to: IT Support Manager Pay Rate: 50,000 – 70,000 Annually Duties and Responsibilities Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating r…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.