MSP Support Technician Remote in Flordia

Are you a tech-savvy problem solver looking to launch your career with a forward-thinking IT leader? Delaney Computer Services (DCS) is hiring an MSP Support Technician to join our dynamic, fully remote team. As a Florida-based professional, you will serve as the first line of defense for our diverse client base across the United States. This is more than just a help desk role; it is an opportunity to immerse yourself in the fast-paced world of Managed Services, where you will gain hands-on experience troubleshooting complex technical issues, managing infrastructure projects, and ensuring that our clients’ businesses operate at peak performance.

We are looking for a motivated self-starter who thrives in an independent environment and is eager to turn their academic foundation into real-world results. At DCS, you will be empowered to own your workflow, master new technologies, and sharpen your communication skills as you guide users through technical hurdles. If you are passionate about IT, ready to take ownership of your professional growth, and want to join a collaborative team that values innovation, we want to hear from you. Bring your enthusiasm and technical aptitude to Delaney Computer Services, and help us deliver the seamless, reliable technology experiences our clients depend on every day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.